FAQs

Frequently asked questions about our jewellries are asked below.

How can I find my ring size?

Orders & Shipping

How long will it take to receive my order?

Do you offer international shipping?

Can I update or cancel my order after placing it?

Returns & Exchanges

What is your return policy?

Are there any items that can’t be returned?

Do you offer exchanges?

Jewellery & Care

What materials do you use?

How do I care for my jewellery?

Will my jewellery tarnish?

More Questions?

Can I include a gift note?

Do you offer custom or personalised pieces?

Still have a question?

Stay in the Glow

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Join our list and stay radiant. Be the first to know when a new piece drops, stories behind our designs, and moments that inspire the Moonscale woman.

Two elegant women with high buns and gold hoop earrings, dressed in a gray blazer and white dress, pose confidently against a gray backdrop.

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